08-21-2019 12:06 PM
NBC on July 15th prime day recommended buying the Apple Macbook for $850 from $1299. Great deal figuring it would last my son all through high school. I ordered the silver macbook got an email thanking me for my order and it is in progress. Being "IN Progress" i thought meant that they were expecting and shipment soon and being that school isn't starting till after labor day i can wait for next shipment. A couple phone calls checking on shipment and checking shipping status on line.Then on August 14th i get an email stating "shipping Delay" basically saying i am not getting it.
I called and spoke to customer service and asked to switch to the gold color which is available. They said sure but the price is $1299. I asked to speak to supervisor. The first time i called the supervisor was to call me back that never happened. the second call i asked to speak to supervisor i got disconnected after waiting 25 min. the worst customer care center.
If Best Buy said it was sold out from the beginning i would have bought another computer from another company as they were many great deals that day.
I did nothing wrong except trust that Best Buy would honor the sale at the price i bought it at. I would even take the gold.
My son was excited to get such a great computer now i have to tell him he isn't getting it. Thanks
I did send a complaint to NBC not to recommend Best Buy's products or promotions and thanked them for the aggravation!
08-22-2019 12:44 PM
Welcome to our Best Buy Support Forum. I appreciate you reaching out to us regarding the MacBook order you placed recently with us. While being a student having a good computer is important, so I can appreciate wanting to take advantage of the great deal we had on the MacBook. After getting such a great deal, I realize getting the shipping delay email is not an ideal situation, and I'd like to look into this with you to see what might be going on.
Can you please send me a private message, using the button in my signature below, with your full name, phone number, email address, and the order number? With this information, I should be able to review what's going on with the order and determine what options there might be at this time.