BestBuy.com

[jeremyambrose]

why was my order cancelled?
07/16/19 was the estimated date.
the tracking order stat said a entire 15 days after that?
you took my money for a month.
i deserve a explination.
your site confirmed 2 in stock?
sales agent confirmed it was being shipped so what happened.? i went to the store in person to order it.
your the authorized dealer sony specifically sent me to? now im even seeing them sold for $650?
im clueless whats going on? Not trying to by used xperia 1 either prolly planted viruses on them like the firestick.
worker strike?
idk.
if you cant sell it where am i supposed to go for it ?

[Dave-BBY Social Media Specialist]

Hello, jeremyambrose,

I can understand that this is a less-than-stellar shopping experience. Generally, when situations like this happen, it means that the item is in high-demand and availability is limited. Because we fulfill our orders on a first come, first serve basis, some orders may be held for up to 30 days to try and get more inventory. If we are unable to, the order is canceled and a full refund is processed. I do apologize the inconvenience and welcome you sending us a private message with your full name, email address, phone number, and the order information to see if we can assist in any way.

Best,

[jeremyambrose]

i dont have the luxury of time like normal people.
i cant wait again. few hours i have to go attempt to buy another phone. its hardwares going to be horrible most likely. overpriced mainly need waterproof.... sigh. i rarely buy on the internet cause of numerous problems obviously with sellers. 3rd parties are unsafe buyer beware. why i went to the store in person. i could of waited it didnt need to be cancelled.
now id be at the back of the line again. i cant put my life on hold like that again. i found it strange they are selling for $650. i will be looking into it a bit more theres something wrong with the timeline of the price change? it screams it. 400$ cheaper dont happen in a month.

[Deysha-BBY Social Media Specialist]

Hello, jeremyambrose,

I understand where you’re coming from. I see the Sony – Xperia 1 you are trying to purchase, is listed at $899.99 with activation today. You can order it off our site here, and it should arrive pretty quick. Let me know if you have any other questions.

Kind regards,