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New Member
Posts: 3
Registered: ‎11-21-2022
Accepted Solution

my order keep being cancelled!!

Unfortunately, we had to cancel your order because it has exceeded our orderable quantity limits. Please see our condition of use. which explains order limitations and limited quantities.

 

i keep getting this email and my order gets cancelled?

 

this morning i tried to order a nintendo switch and a sound bar , after i made the purchase i changed my mind and wanted to add another item so i cancelled the whole order,

 

when i tried to re-order i got the email with the order cancellation due to order limitation? that doesn't make sense since i cancelled the order

 

i tried using another account, same issue and even as a guest user after a hour

 

what's going on? 

 

please help!

Social Media Specialist
Posts: 98
Registered: ‎12-29-2021

Re: my order keep being cancelled!!

Hello. luisitox807,

 

I can understand that you are having issues making a purchase online. I would be glad to help check your account. Please Private Message your full name, email and phone number to be able to help you today.

 

Sincerely,

Thomas|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-21-2022

Re: my order keep being cancelled!!

sent

Social Media Specialist
Posts: 98
Registered: ‎12-29-2021

Re: my order keep being cancelled!!

Yes, Please continue the conversation in the Private Chat.

Thanks,

Thomas|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!