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New Member
Posts: 2
Registered: ‎06-13-2019

my order is missing the usb to the mouse

[ Edited ]

Hi, i received my order of a refurbished acer chromebook yesterday, order # {removed per forum guidelines}, and it came with a free mouse but the mouse did not come with a usb to plug into the computer. At least i believe it's supposed to. What do i do to get the mouse working?

Posts: 296
Topics: 13
Kudos: 76
Solutions: 15
Registered: ‎11-23-2018

Re: my order is missing the usb to the mouse

Hello, Sarahj84, and welcome to our online community!

 

Thanks for reaching out to us on our forum for support. I hope you've been enjoying your Acer Chromebook, and I'm sure you're anxious to start using the mouse that came with it. Are you able to visit your local Best Buy with your recent order to inquire about the missing USB?

 

Best,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-13-2019

Re: my order is missing the usb to the mouse

i could do that, but not any time soon, i have a very busy schedule and i was hoping to get this solved online if possible.

Posts: 296
Topics: 13
Kudos: 76
Solutions: 15
Registered: ‎11-23-2018

Re: my order is missing the usb to the mouse

I can definitely understand that!

 

I'd be happy to reach out to your local Best Buy to inquire about any options available in getting this USB to you. If you'd like to send me a private message with your full name, email, phone number, and the location of your nearest store, I'd be happy to do what I can. 

 

You can find the blue option to message me to the right of my name, below.

 

Kindly,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Best Buy Employee
Posts: 919
Registered: ‎01-09-2015

Re: my order is missing the usb to the mouse

You might check inside the battery compartment on the mouse.  Oftentimes the usb dongle stows away in the compartment to keep you from losing it, many come packed that way in the box as well.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***