11-19-2017 11:13 PM
Hello, I was trying to use the 10% off coupon on my refrigerator purchase. It's a Samsung and I read the exclusions on the coupon, it doesn't say it excludes Samsung appliances. However, when I applied the code, it said that no item qualified for the coupon. Could you please help? Thanks!
11-25-2017 05:56 PM
Thanks for reaching out to us on the Best Buy forum! I know how frustrating it is moving into a new place! Being a part of the Best Buy Mover’s Program is a great way to try to stay organized and get great deals and ideas for your new place.
In terms of coupon exclusions, it really depends on the particular coupon you’re using. More information about exclusions can be found on the coupon information page here. If you received a coupon with a promotional code, it would only be valid in store, for example, which could cause an issue if you’re trying to buy online. It’s hard to know why your product may not be working without a little more information.
I’m going to send you a private message shortly with some additional details. You can check your private messages by signing into the forum and clicking on the envelope icon in the upper right-hand corner of the screen.