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Posts: 1
Registered: ‎01-22-2019

missing items

I just want to say that this was a problem with ups electronic signature. So i bought two monitors and they came with signature required. I thought i wasnt gonna be home so i pre signed the package. The day of the delivery i found out i didnt have to go to work so i went onto the website of ups and since i signed the package already i just cancelled the presign but when i refreshed the page it said that it was still pre signed so i did it again and i left it at that. They ended up delivering it without signing so i believe that it was presigned. I dont know what to do since i did presign the package but i cancelled it. The ups estimated delivery to be from 8:45-12-45 it never came. So once it hit 3 pm i went out. I came back and i checked my phone and it said it was delivered but when i got home i didnt find my monitors. Now im wondering what to do. 

Posts: 11,850
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Registered: ‎01-03-2013

Re: missing items

Hello JuanSanchez00, 

Welcome to the forum and thank you for reaching out to us! Having more than one monitor can definitely help you run smoother, whether you're playing video games, or working. I'm sure you were eager to receive these and get them set up! 

With that said, I'm upset to hear you may not have received them as smoothly as anticipated, especially after the hassle with your electronic signature. I would like to dig further into this, so please see that I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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