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Registered: ‎08-09-2020

missing items - package was empty on delivery

[ Edited ]

I ordered a mesh router and Echo Show and received an empty box today. How can I get my items? or at least a refund? 


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Registered: ‎01-03-2013

Re: missing items - package was empty on delivery

Hello, ksurkan, 


Welcome to the forum! It's always great to receive items from an online order. I know I'm always eager to open the packages and make sure everything is there and in appropriate condition. I'm sorry to hear that you may have found your box entirely empty. I would be seeking assistance as well, so I'm glad you reached out! 


In order to look into this, I would require a few details. Please feel welcome to send a private message via the link in my signature below with your name, phone number, email address, and order number. 


Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
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