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New Member
Posts: 4
Registered: ‎02-19-2021

lost package



i ordered a package from and opted to return the item after receipt. i called best buy and you emailed me a return label for UPS. I took the package to UPS and got a receipt. UPS lost the package. UPS needs Bestbuy to initiate the lost item claim because best buy is the package recipent (not me). I have called best buy to do this and they have refused citing policy but i cant get any further information. I even had a 3-way call with supervisors from  UPS and Bestbuy to discuss how to best to resolve the issue but nobody was able to help. The Bestbuy primary support has refused to let me talk to a supervisor or the backoffice team. i really need some help here. 



Posts: 5,816
Topics: 196
Kudos: 547
Solutions: 285
Registered: ‎08-21-2017

Re: lost package

Good evening, frichmond,


Thank you for reaching out to us here on our community forums. I know that it's not always convenient to visit your local Best Buy so I can understand wanting to make this return via mail. It's concerning to hear that this package was lost after sending it back and I'd like to see what options we may have to assist you.


I'll need a bit more information so I can begin tor review this order as well as your return. Can you please send me a private message that includes your:


Full name
Email address

Phone number

Order number

Return tracking number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-19-2021

Re: lost package

This issue has not been resolved. The Best Buy team has DMed me but will not admit publcially that this issue has not been resolved