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Posts: 1
Registered: ‎03-22-2019

lost order

Like many others, I'm here to complain about your shipment policies and hoping you can help me.

I bought a mouse on your site and it was supposed to be delivered to my home address last week. But it wasn't. I chatted online with your customer service rep but it wasn't really helpful: she didn't take any responsibility for the shipment and sent me to talk to UPS. After another two days with no delivery, I put a claim with UPS, but haven't gotten any information about the shipment. At this point, I'm really very disappointed with your service and I feel I wasted my time, $70 of purchase I have no product, no UPS note, just online tracking update. The lesson for me to stick with Amazon.
Can you please write to me - saving me your scripted empathy - next steps what I'm supposed to do?
Posts: 859
Topics: 31
Kudos: 88
Solutions: 82
Registered: ‎10-19-2017

Re: lost order

Hey, MargaretR,


Let’s track down a mouse! So that we can, send me over a private message being sure to include your order number, phone number, full name, and email.


To send a private message, simply select the blue box labeled Private Message to the right of my signature.

Faith|Senior Social Media Specialist | Best Buy® Corporate
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