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Posts: 1
Registered: ‎08-27-2021

lost and misdelivered packages



    Been looking around on the site to get some assistance with lost and misdelivered packages, but no luck on my end. I was able to find this forum.  I recently placed an order for two children headphones and they are being shipped seperately. One of the items had shipped and per tracking was supposedly delivered today 8/27/21 but unfortunetly it was not delivered to my home.  I've already contacted my local post office regarding this issue and submitted claims, as I had two other packages from different retailers misdelivered.  I have my second package from Best Buy to be delivered on Tuesday, HOPEFULLY to the correct address, but with three lost packages now - i highly doubt it.  


Also, these packages that were supposedly delivered to my address were delivered much earlier then when my regular mail is dropped off. So I know for sure our postperson is dropping my stuff off at the wrong address.  


Wanted to know if anyone else had any misdelivered issues aswell. Did Best Buy help out at all? I wonder if I provide the information I have, they can look into something on their end?  


Let me know.




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Registered: ‎11-10-2008

Re: lost and misdelivered packages

Best Buy will always have options for their customers but it depends on the situation at hand. If the dollar amount is relatively low they most likely will just ship out another package.


But if it's high end stuff say a computer or worth a very high value it would be a claim filed and possibly you file a claim with law enforcement.


Have you went down to your local post office to file a complaint with the actual manager on duty? Do you have cameras in front of your house to capture what is going on around your place?

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎08-21-2017

Re: lost and misdelivered packages

Hi there, Rachel,


Thank you for visiting our community forums and letting us know about this package. I know whenever I order something I keep a very close eye on the tracking information so I can know exactly when something got off. It's certainly strange to hear that so many of your recent package have been sent to the wrong address and I'd like to see how I may be able to help.


Since you've already been in touch with your local post office, I'd like to review your order here on my end. I will need to get a bit more information so I can get started on this. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message!

AndrewB|Social Media Specialist | Best Buy® Corporate
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