Deysha-BBY
Hello, jeff4509,
Welcome to the Best Buy Forums!
I appreciate you taking the time to register on the forums and reach out to us. While logging into an account isn't needed when placing an order on BestBuy.com, seeing as we have the guest checkout option, you would need to login in-order to access your rewards account and any points or certificates that might be available. It's also easier to keep track of purchases when they are attached to a rewards account. I am sure that I login to my own account every other day just out of habit.
This must be frustrating, to not be able to log in to your account. Typically, this most often happens when you are signed in on multiple devices at the same time. If this is the case, be sure to log out of your account on all devices you are logged in on. Then clear your browser cache on all web browsers that you use. You can find instruction on how to do that here.
After that, if you have the Best Buy app, you will need to uninstall it from all of your smart devices and restart those devices by fully powering them off and back on. After that, you can reinstall the app, and try to log back in. This will usually resolve this issue. If this does not address your issues, please let me know and we’ll see if there’s any additional troubleshooting we can do.
Thank you for posting!
 | Deysha|Senior Social Media Specialist | Best Buy® Corporate As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support. | | |
Deysha-BBY
No problem, jeff4509! Will you please send me a private message by clicking on the blue "Private Message" button next to my signature with the following details?
Full name
Phone number
E-mail address
I look forward to hearing back from you.
Regards,
| Deysha|Senior Social Media Specialist | Best Buy® Corporate As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support. | | |
hockeycanuckjc
@jeff4509 wrote:I have had troubles logging my BestBuy account through Chrome. I keep getting this message "best buy sorry, something went wrong. please try again." please let me know how to log in. thank you
We have covered this on the forums so please excuse me for repeating myself 
Do you have any add ons like a privacy blocker or an ad blocker?
This and many other add ons may cause the log in experience to not work.
AndrewB-BBY
Good afternoon, jeff4509,
Welcome back to our community forums. I appreciate you taking the time to follow up Deysha regarding your My Best Buy account. She is currently out of the office but I would be glad to step in and see how I can best assist you.
Since it's been some since we've heard from you, I will need to verify some information again. Can you please send me a private message that includes your:
Full name
Email address
Phone number
As a reminder, you can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.
| AndrewB|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query! | | |
