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New Member
Posts: 1
Registered: ‎05-17-2019
Accepted Solution

keep cancel my order

This issue just happen to me last week, I have try to place order last few day at, but all of them got automatic cancel, it keep said unable to verify information, I have use the same info from the past order nothing change in more than 10 years, I don't understand what information that you cannot verify, I have call your customer service several time but still nothing fix, I hope someone can help me fix this issue.




Posts: 3,012
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Registered: ‎04-18-2017

Re: keep cancel my order

Welcome to the Best Buy forums, jlk426, 


I'd like very much to see how I can help!  Thanks for registering with the community to ask!  Best Buy wants all of your shopping experiences to be seamless and it's understandable to reach out for assistance if your orders are being cancelled shortly after being placed. I'll need to gather some more information to get started. 

Send me your full name, phone number, email address, and the order number(s) that are in question. Be sure to keep this information your own by clicking the blue button in my signature line below to send these in a private message. 


JJ|Social Media Specialist | Best Buy® Corporate
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