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Posts: 3
Registered: ‎11-22-2019

item keeps getting canceled even after it charge my bank

I'm trying to buy something and it keeps canceling. It charges my bank and cancel within 5 min after ordering which make me wait a long time for the money to go back to my bank. This is what it says in the email "Unfortunately, we were unable to verify your information, so we canceled item(s) from your order."

Posts: 5,380
Topics: 171
Kudos: 458
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Registered: ‎08-21-2017

Re: item keeps getting canceled even after it charge my bank

Hello, huyngo878,


Welcome to our community forums. It's never ideal when an order is cancelled, especially if you aren't sure why it's happening. There are a few different reasons why this might happen so I'd like to take a closer look in to this for you. Can you please send me a private message with a bit more information? I will need to verify your:


Full name
Email address

Phone number

Cancelled order numbers


You can send me a private message by just clicking the blue button at the bottom of my post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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