02-07-2021 02:26 PM
I tried to order with my international debit card and have my order shipped to a friend. I entered the address "10780 Kempwood Dr, Houston TX" as the billing address, but the payment didn't work and it showed this message:
"Unfortunately, we were unable to process your credit card. Please try again or use a different card to continue with your order. For questions regarding your credit card, please contact your bank."
I contected my bank and they said, that the payment was not cancelled from their side. I even confirmed the payment on my phone. What can i do to make my order work?
Thank you for your answers in advance!
02-08-2021 04:24 PM
Hello, jaklvinc, and welcome to our online community!
Thank you for posting for support, although I hate to hear about the issue you've run into placing an international order. I know I'd be looking for answers and support with this as well, and I'm hoping I can help.
As it sounds like you've taken the correct steps to place this order, I'd like to share with you our International Orders article for more information. If you still need assistance with this, I'd be happy to review your order and see what might have happened. Feel free to send me a private message including your full name, email, phone number, and order number to start. You can find the blue option to message me to the right of my name below.