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New Member
Posts: 3
Registered: ‎12-10-2017

inquiry about refund system

Hi best buy,


During last month's black friday season, I had tried to order an I pad in your websight.


Unfortunately, I failed to complete the order but payment about that had completed.


I try to contact best buy's service team several times for asking about that.


I can not find the contact point. 


Would you give me an e-mail contcat point about that? 

Posts: 5,965
Topics: 80
Kudos: 557
Solutions: 342
Registered: ‎12-23-2016

Re: inquiry about refund system

Hello jiwoonggwak,


Thanks for joining us at the Best Buy Community forums. I apologize for my delayed response. With the busy holiday season we’re a bit behind and we’re working hard to get back to everyone as quickly as we can.


Generally speaking, if your order doesn’t go through and I canceled, your card will never be charged. Instead, an authorization hold will be placed on it. Depending on how your bank handles authorization holds it should automatically fall off in between 3 and 10 days. With international credit cards this can take a longer time. If the hold has yet to fall off your account I would suggest reaching out directly to your credit card provider as they are best positioned to assist you.


If the order wasn’t canceled, or you need assistance with something else, feel free to send me a private message by using the link in my signature below this post. I’ll need your order number, name, and the phone number associated with the order to check in to it.



Kyle R|Social Media Specialist | Best Buy® Corporate
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