04-09-2019 10:42 AM
I got my new laptop yesterday. The stylus is missing. It was a certified open box which is supposed to come with all original parts. Who can I contact, preferable not by phone? Is there an e-mail address or can I get this resolved here? Chat option on bestbuy.com doesn't work. Thanks.
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04-09-2019 12:25 PM
Good morning, mlucci,
Welcome to the forum and thank you for connecting with us! Getting a new laptop should always be exciting, especially if you found a great deal on an open-box one. As an open-box item in excellent condition, it should contain all accessories, and I apologize if your stylus was missing. I imagine this realization put a bit of a damper on the excitement of receiving it. I would be delighted to take a closer look at this and see if we have any options for you, so please keep an eye on your inbox in the top right corner of the page as I'm sending you a private message.