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Posts: 1
Registered: ‎01-23-2023

iWatch Not Delivered but Marked as Delivered

[ Edited ]

On Thanksgiving day, I ordered iWatch 8 Series, Order # {removed per forum guidelines}. My only mistake was choosing to deliver at Home instead of store pickup. The watch was shipped via OnTrac, but it never arrived. Followed with Ontrack and best over 20 times via chat and phone but no use. Nothing gets lost in my neighborhood, and everyone has a doorbell Ring camera I offered the provide all the details, but best buy never bothered to help.  I was tracking the product on OnTrack until dec-7th.  OnTrac kept updating "Shipment delayed Delivery date updated," But all of a sudden on 8th they updated the status "Delivered on Dec-2nd". I have a screenshot from Ortrac. 


Best buy customer service is so poor, and every time each one of them offered various fixes, including cancel and reordering but it did not work.  


Yesterday I got an email from the best buy they completed the investigation and nothing they can do. It is a $385 watch 


Pls help. 


I have a solid proof that OnTrack did not deliver it. What should I do ? Pls help. 





Posts: 1,080
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Registered: ‎07-23-2018

Re: iWatch Not Delivered but Marked as Delivered

Hello, vramados, 

Thank you for visiting our online community. We appreciate you choosing Best Buy for this investment, and I am sure you were eager to receive your order. If the package was marked as delivered but can’t be located, I certainly  understand why you’d be requesting support. While it sounds like a few other teams may have already been investigating this for you, it would not hurt for our team to also review the order history. With a bit more information, I will be permitted access to your order details. 

When convenient, please send a Private Message with your full name, email address, and telephone number. To send a Private Message, simply select the darker blue icon, which is located across from my signature. I look forward to hearing from you. 


Sarah|Social Media Specialist | Best Buy® Corporate
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