10-27-2017 03:24 AM
I just placed two separate orders for 2 iPhone X. I tried to do two together but the system kept timing out so I separated them. Unfortunately, my bank flagged the 2nd for fraud. I have cleared that with them, but BestBuy.com shows I need to update payment method. Each time I click on the link to update, it takes me to the order and no way to update it. I want to make sure this order is not cancelled. What do I do?
10-29-2017 11:18 AM
Hi there Amyjo415-
Thank you for taking the time to register to our Forums and letting us know about this issue. Congratulations on getting a pre-order for the iPhone X! It looks like it's going to be a really great phone. I'm happy to help take a look into this for you.
Using the information you provided I was able to take a look at the status of your order. Currently your payment has processed and your order is in a good status. In the future if you need to modify a form of payment our customer service line at 1-888-BEST-BUY(1-888-237-8289) can make that change for you.
Please let me know if you have any further questions or concerns, I am happy to help.