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New Member
Posts: 1
Registered: ‎10-27-2017

iPhone X - Payment Declined

I just placed two separate orders for 2 iPhone X.  I tried to do two together but the system kept timing out so I separated them.  Unfortunately, my bank flagged the 2nd for fraud.  I have cleared that with them, but BestBuy.com shows I need to update payment method.  Each time I click on the link to update, it takes me to the order and no way to update it.  I want to make sure this order is not cancelled. What do I do? 

New Member
Posts: 2
Registered: ‎10-27-2017

Re: iPhone X - Payment Declined

Are you purchasing with Best Buy CC?

New Member
Posts: 1
Registered: ‎10-27-2017

Re: iPhone X - Payment Declined

Same situation here good luck

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Posts: 3,201
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Registered: ‎08-21-2017

Re: iPhone X - Payment Declined

Hi there Amyjo415-

 

Thank you for taking the time to register to our Forums and letting us know about this issue. Congratulations on getting a pre-order for the iPhone X! It looks like it's going to be a really great phone. I'm happy to help take a look into this for you. 

 

Using the information you provided I was able to take a look at the status of your order. Currently your payment has processed and your order is in a good status. In the future if you need to modify a form of payment our customer service line at 1-888-BEST-BUY(1-888-237-8289) can make that change for you. 

 

Please let me know if you have any further questions or concerns, I am happy to help. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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