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Posts: 1
Registered: ‎10-14-2020

iPhone SE

I purchased an iphone SE 2020 through the Best Buy Website on 8/24 and it says the phone was free. However, I am being charged device payments by Verizon Wireless. When I call Best Buy Customer Support, they transfer me to the Geek Squad and then they transfer me back to Customer Support. It's a never ending loop. Can someone please help and get these device payments made for me?

Posts: 1,116
Topics: 50
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Solutions: 44
Registered: ‎11-23-2018

Re: iPhone SE

Hi, MarkZimbabwe, and welcome to our online community!


Thanks for posting on our forum for support. I hate to hear you've been given the runaround when searching for support with your recent phone purchase. I'd be happy to help in any way I can now.


Can you please explain what you meant by your phone was free? Was this part of a promotion? Also, have you attempted to contact Verizon regarding your payments?


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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