BestBuy.com

[MarkZimbabwe]

I purchased an iphone SE 2020 through the Best Buy Website on 8/24 and it says the phone was free. However, I am being charged device payments by Verizon Wireless. When I call Best Buy Customer Support, they transfer me to the Geek Squad and then they transfer me back to Customer Support. It's a never ending loop. Can someone please help and get these device payments made for me?

[Allison-BBY Social Media Specialist]

Hi, MarkZimbabwe, and welcome to our online community!

Thanks for posting on our forum for support. I hate to hear you've been given the runaround when searching for support with your recent phone purchase. I'd be happy to help in any way I can now.

Can you please explain what you meant by your phone was free? Was this part of a promotion? Also, have you attempted to contact Verizon regarding your payments?

All the best,