01-02-2021 04:52 PM
01-06-2021 03:31 PM
Welcome to our Best Buy forum community! Although I wish your reason for contacting us was a happier one, I'm glad you took the time to register to our forum to share this concern with us.
Getting a new phone should be a time of excitement, and we are honored that you decided to make this important purchase with us. However, it makes me sad to learn that a SIM card wasn't included so you're not able to enjoy it as planned. I know if that happened to me, I would head to my local store as well to learn what options I had to get that turned around. To my knowledge, our stores wouldn't have SIM cards to provide, but I can understand how being directed to call in was less than ideal. We appreciate you sharing this feedback so that we can work to do better going forward!
I would love to assist you with this here, but our Mobile Team would actually have the most tools to help with this situation. You can reach that team directly by calling (877) 702-2211, where they are available 6 a.m. to midnight CT. I know your recent experience trying to call in for support didn't get you the results you were looking for, but if you call the Mobile Team number I provided, you should have the smooth experience we were hoping to provide the first time around!