Add Product

Search Results:

Reply
New Member
Posts: 3
Registered: ‎05-21-2021

iPad says delivered, but no ipad

Purchased an iPad on 5/20 via Bestbuy.com. At 1245p today 5/21 it says FedEx delivered my packaged. Well, no iPad, and FedEx was never at my house, confirmed via my ring doorbell. Called FedEx and they filled out a missing package report and said it could be up to two weeks for a resolution. Tried contacting Best Buy and it’s impossible to get anyone. This is ridiculous that I cannot get ahold of the company that has already taken my money to take care of this situation. I do not have two weeks to wait for FedEx to determine their driver stole my iPad.
Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: iPad says delivered, but no ipad

Good afternoon, charlesstanek,

 

Thank you for reaching out to us here on our community forums. Getting a new iPad should be an exciting event and I know I would want to figure out exactly what happened to this package if I were in your shoes. I appreciate you reaching out and would be glad to see what options I may have to assist you.

 

Just to be sure, have you been able to receive an update since making this post? If not, I'd like to review your order history. I will need a bit more information in order to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎05-21-2021

Re: iPad says delivered, but no ipad

PM sent
New Member
Posts: 3
Registered: ‎05-21-2021

Re: iPad says delivered, but no ipad

Additional info sent