04-11-2019 02:20 PM
I ordered a mini5 on 22 March and was notified to expect shipping to occur not later than 10 April. On 11 April I get a message that the delivery could be delayed a full month and if delivery is not completed by that time, the order will be cancelled. I've noticed that the mini I ordered is in the store, but can not be used to fulfill my order. I understand a delay, but don't understand why I have been shoved back in the queue. In addition, if the delay goes as long as a month, I am not happy for an automatic cancellation. It appears BestBuy is fulfilling higher revenue orders with the prospect that lower revenue orders (as mine was -- it was ordered with a nice discount) will not be filled. This would be unacceptable behavior. Please fix this....... Thank you...
04-11-2019 02:33 PM
Welcome to the Best Buy Forums. I’m glad you’ve joined the community. Our moderators are always happy to help however we can, and it sounds like you are experiencing a delay with your online order. That’s never ideal, but we a can take a look at it to see if we have any additional information we can provide.
At your convenience, please send us a private message by clicking the blue box next to my name below. We will need to verify your full name, email address, telephone, and order numbers.
We look forward to hearing from you soon.
04-15-2019 01:13 PM
Hi again Sarah. Still no update on possible delivery of my mini5. I would like to avoid having the order cancelled if it isn't filled by 11 May. Could you please advise how I might go about doing this? Thx.......
04-15-2019 01:16 PM
While we cannot make any guarantees, we'd be happy to review your order if you send us a private message with the above-requested information.