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Posts: 2
Registered: ‎02-10-2020
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iPad Backorder Nightmare

Good Evening:

 

I ordered an iPad around the begining of December 2019 and it still has not arrived. In fact, the system cancelced the order this past weekend even though there were 300+ in stock.  I would really like to speak to someone about this.  The 1-888-BEST-BUY hasn't been very helpful.  I'd be glad to provide an order number via a private link. 

 

James

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Posts: 4,191
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Registered: ‎08-21-2017

Re: iPad Backorder Nightmare

Hello, James,

 

Thank you for visiting us here on our community forums. While it's been a while since I've owned an iPad i know they are great devices so I can understand your excitement to get this. It does sound off that your order was cancelled so long after you placed it. While we are unable to reinstate an order once it has been cancelled I would be glad to take a closer look at this. I will need some more information to continue researching this. Can you please send me a private message with your:

 

Full name

Email address
Phone number

 

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-10-2020

Re: iPad Backorder Nightmare

Andrew, I appreciate your reply!  I received an email and phone call from the Enterprise Customer Care Team as well a little bit ago and they are working to resolve this very weird anomaly where my order was stuck in a "ground hogs day" status while mulitple units were availbe in the warehouse. Thank you so much for offering to assist!

 

James  

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Posts: 4,191
Topics: 95
Kudos: 239
Solutions: 208
Registered: ‎08-21-2017

Re: iPad Backorder Nightmare

I'm very glad to hear that, James!

 

Please don't hesitate to let us know if we can ever assist you in the future!


Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!