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New Member
Posts: 2
Registered: ‎04-24-2019

how to redeem the item

Hello, everyone


I bought a mobile hard drive on the best buy app on April 21 and asked them to mail it to my home. But today I received a reminder that my address and mobile number are not perfect and need to be updated, but I can't find the email they sent me, and I don't know how to update my mobile number and address. So I come here for help.



Posts: 2,152
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Registered: ‎08-08-2017

Re: how to redeem the item

[ Edited ]

Hello, Michael, and thank you for writing to us today.


By my count, I've moved five times in the last four years, so I've undoubtedly entered in the wrong shipping or billing information on more than one occurrence.  Correcting those errors can be a bit of a pain sometimes, and like you, I try to seek help in a prompt manner.

Once an order has been created, the contact information associated with it cannot be altered.  If you have the order number handy, you should be able to track it online hereThat said, I am happy to provide you with any updates and make sure your contact information is correct for future orders.  I will be replying to the private message you've already sent in regarding this matter in just a moment.  To view my reply, you will want to log into the forum and select the orange envelope icon at the top of the page.


Best Wishes,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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