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New Member
Posts: 6
Registered: ‎03-22-2019

hi. please solve my login problem

[ Edited ]

few month ago, I submitted this problem "cannot login only chrome broweser"

 

at that time, I can login "secret mode" of chrome browser. 

 

but...since few days ago, I cannot login through secret mode. 

 

I am elite plus member of best buy. 

 

these days, I am using my app or safari browser. How can I solve this problem?

 

I can login all website except best buy. 

 

even though, I recently, change my macbook and tried it again. it also has same problem. 

 

whenever I try to log in, the message "Sorry, a problem occurred during sign in. Please try again."

 

I strongly ask you to solve this problem. 

 

my email addrress "{removed per forum guidelines}"

 

what I did is "delete all cashe, data, cookies even passcode "of my chrome. 

 

please....solve this problem...

I will wait your reply

Posts: 9,123
Topics: 424
Kudos: 643
Solutions: 401
Registered: ‎09-29-2008

Re: hi. please solve my login problem

HyoHan,

 

Welcome back to our community. I was unhappy to hear that you continue to have difficulties shopping on BestBuy.com. Certainly a complex experience is not our goal and I regret that you're having to cope with this situation.

 

I know we have recommended taking the following steps previously. Please try again being sure to complete all of the recommended actions:

 

 

These steps followed exactly should resolve the type of issue you've encountered. Please let me know how it goes.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎03-22-2019

Re: hi. please solve my login problem

I did do your direction. 

 

but i cannot login still on my chrome browser. 

 

how can I do next step?

 

Posts: 3,219
Topics: 50
Kudos: 232
Solutions: 172
Registered: ‎08-21-2017

Re: hi. please solve my login problem

Hello, HyoHan,

 

Thank you for following up with us. Because these troubleshooting steps didn't work I would like to take a closer look at your account. Can you please send me a private message with a few more details? I will need to confirm your:

 

Full name

Phone number

 

You can send me a private message by clicking the blue button at the bottom of my post across from my name. I'll keep my eye out for your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!