BestBuy.com

[jman300]

hello i have a few issues but id rather keep them in PM.

one is an old installation that was nevver completed and the other is i had to create a new account. my original account locked me out for some reason and need help fixing it.

appreciate any help from support thanks

[jman300]

hello best buy support agent.

i have an old inatallation purchase that was never used and wondered if could be refunded. its complicated please pm me.

also having tech issues. had to create new account to get on forum.

thanks.

[hockeycanuckjc Community Veteran]

These forums are not for immediate assistance. While they can help you we are upon the holiday shopping season now so you may have a delay in a response from them.

Here is your older post.

Reposting with a new thread has the potential to delay your response from them.

https://forums.bestbuy.com/t5/BestBuy-com/hello-old-support-ticket/m-p/1393990

Your patience is greatly appreciated in this matter.

[Allison-BBY Social Media Specialist]

Hello, jman300!

Thank you for joining our online community and posting for support with your installation and account concerns. I also see you messaged one of our specialists directly, and I will be following up on their behalf through there shortly. Please keep an eye on your inbox for my reply soon.

Happy to help,

[jman300]

Im being blocked from replying privately (like to you or johns last pm) now its saying ive reached the limit of replies when its the only reply im sending, this forum and messinging has been impossible to have any practicality. Id start a new account but then id be up to 3. No idea how to fix this or the last account.

[SeanM-BBY Social Media Specialist]

Good afternoon, jman300,

Welcome back to our forums!  We have seen forum users in the past receive the message you’re referring to, but if you log out of your account on our Support Forums, clear your browser history or cache, and then log in to your account again, this should resolve the issue and give you the ability to send private messages again.

If this doesn’t work, or if you have any other questions or concerns, please let me know.

Regards,