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New Member
Posts: 2
Registered: ‎11-10-2019

failed international order

i keep trying to purchase using my credit card as per best buys instructions on international order and shipping to a non-freight forwarding company in the US. im trying to buy something for a relative living in the US but my order keeps getting canceled. I keep getting the unable to verify details.


any help would be appreciated.

New Member
Posts: 2
Registered: ‎11-10-2019

Re: failed international order

And as well i haven't received my refund on my credit card

Posts: 351
Topics: 8
Kudos: 63
Solutions: 18
Registered: ‎11-23-2018

Re: failed international order

Hey, TristanLeForestier,


Welcome to the Best Buy Forums! Please take some time to explore all of the content we have to offer here!


When there is an issue verifying the details of your order, this usually occurs when the info (typically addresses) on the payment method, and in the billing section of the order do not match. Please be sure to double check that all of this information is accurate and up to date.


If you are still encountering issues, you may consider ordering the item over the phone at 1-800-237-8289.



Quinton|Social Media Specialist | Best Buy® Corporate
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