01-22-2019 10:10 AM - last edited on 01-22-2019 10:17 AM by Bill-BBY
01-22-2019 11:34 AM
Thank you for posting on our forums page regarding your e-gift card order.
I can understand the experience it has been with having your order cancelled and seeing a charge on your account. In most cases, funds are held on your account until the order has been delivered. Once the order has been delivered the funds are fully charged onto your account. The funds on your account should be released if the order was cancelled.
In addition, our e-gift cards orders are fulfilled by our third party time CashStar. I recommend reaching out to them for assistance on your