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Posts: 2
Registered: ‎11-26-2019
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eGift Card Authorization Failed



I placed an order for instore pick up 3 days ago for a TV and paid with a promotional $100 gift card that I received from a past purchase. After purchase it told me the "failed authorization" desipite showing up for the proper $100 in the check out process. I therefore had to pay with my credit card for the remaining $100 balance.


I called support who told me to wait 48 hours. After doing so I called back I I still see a $0 balance. They provided absolutely no information, and again told me repeatedly there was nothing they could do and to wait a further 48 hours. When asked what would happen differently in this time they had no answer. 


Can someone actually look into this issue.

Posts: 7,184
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Registered: ‎12-23-2016

Re: eGift Card Authorization Failed

Hi, creinhardt07,


Welcome to the Best Buy Community forums. I'm sorry about those issues both with the purchase and with getting that refund.


Please send in a private message by using the link in my signature below this post. If you include your name, email address, phone number and order number, I'll see what we can do to help out.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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