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New Member
Posts: 1
Registered: ‎04-22-2022

e-gift card refund not received

I placed an order using 2 egift cards and cancelled the order. I received the refund on one of the egift cards but the refund for the other egift card has still not arrived yet. Contacted customer service and had spoke with multiple customer service reps which gave different answers each time and was unable to help. It seems like other people on the forum are having similar issues and the reps here are able to help so just reaching out.



Just want my full refund for my egift card so that I can purchase from bestbuy. Can someone please help.

Social Media Specialist
Posts: 12
Registered: ‎10-12-2021

Re: e-gift card refund not received

Good afternoon, 


Thank you for posting on our forums regarding your experience. Not receiving a full refund on your gift card balance is not ideal. I can understand the urgency to get this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:


Full name

Email address

Phone number

Order number with the gift cards




Daniel|Social Media Specialist | Best Buy® Corporate
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