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Posts: 1
Registered: ‎03-17-2021
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digital download code sent to wrong email

I recently made a digital purchase for Apple Music but the code was sent to a defunct email address.  I no longer have access to the email address it was sent to.  Is there a way to have it sent to a different email address so that I can access my purchase?

Posts: 6,547
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Registered: ‎08-21-2017

Re: digital download code sent to wrong email

Hi there, beans1369,

 

Welcome to our community forums. As someone who has used quite a few email addresses over the years, I know I've been in the same spot once or twice. I would be glad to see how I can best assist you to help you get access to this code so you can start streaming.

 

I'd like to start out by take a look at your order and will need a few more details in order to do so. Can you please send me a private message that includes your:

 

Full name
Phone number

Incorrect email address

Correct email address

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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