Add Product

Search Results:

New Member
Posts: 1
Registered: ‎03-17-2021
Accepted Solution

digital download code sent to wrong email

I recently made a digital purchase for Apple Music but the code was sent to a defunct email address.  I no longer have access to the email address it was sent to.  Is there a way to have it sent to a different email address so that I can access my purchase?

Posts: 6,547
Topics: 227
Kudos: 523
Solutions: 333
Registered: ‎08-21-2017

Re: digital download code sent to wrong email

Hi there, beans1369,


Welcome to our community forums. As someone who has used quite a few email addresses over the years, I know I've been in the same spot once or twice. I would be glad to see how I can best assist you to help you get access to this code so you can start streaming.


I'd like to start out by take a look at your order and will need a few more details in order to do so. Can you please send me a private message that includes your:


Full name
Phone number

Incorrect email address

Correct email address

Order number


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!