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New Member
Posts: 2
Registered: ‎09-19-2021

didnt Recive e gift card.

Hey i ordered an e gift card ( without account ) (3 days ago) via paypal and did not recive it yet.

life chat gave me number to call but i cant call there.

Posts: 2,103
Topics: 210
Kudos: 83
Solutions: 57
Registered: ‎07-06-2009

Re: didnt Recive e gift card.

Hello, TruNaDe,

 

Welcome to our Best Buy Support Forums! Getting an e-gift card can be a great way to quickly receive a gift, though I can understand not receiving it isn't convenient. 

 

I'd be happy to see what options I can provide to look into this. Just to be certain, was this an e-gift card purchased through BestBuy.com?

 

Sincerely,

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-19-2021

Re: didnt Recive e gift card.

Yes through bestbuy.com , via paypal and without account 

Posts: 2,103
Topics: 210
Kudos: 83
Solutions: 57
Registered: ‎07-06-2009

Re: didnt Recive e gift card.

Thanks for confirming that, TruNaDe. 

 

When purchasing an e-gift card on our website, you're actually purchasing them through one of our third-party partners, CashStar. Because of this, we don't have access to those orders to assist. If you go to this page, you may be able to resend the gift card that you didn't receive. If that doesn't work, there's also this eGift Card Customer Support form that can be filled out for assistance. 

 

I hope that one of these options will be able to help with getting the gift card that you purchased. If you have any additional questions, please feel free to reach out again. 

 

Sincerely,

Melissa|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!