BestBuy.com

[Rutvikmalani]

I placed an order for my vacuum a couple of days ago and there was a problem with delivery. So I just contacted buy customer support on the phone. They filed a claim with a courier company named ROADIE which was in charge of my delivery. After that, they provided me with the choice between a replacement item or a refund. So I chose the refund since I obviously don't want to go through this problem one more time and thought of buying the product from a local best buy in-store. And the lady on call told me she issued a request for a refund. Since i never had an issue like this before, I don't know how long this process takes or am I supposed to get the mail when they issue the refund. 

In the forums, I heard social media specialists are pretty quick in response, so I hope they can help me.

[Andy-BBY Social Media Specialist]

Hey, Rutvikmalani,

Welcome to the Best Buy Forums.

Thanks for reaching out about your vacuum order. Any issues receiving your package would prompt for some answers and support. I’d be happy to help however possible.

To get started, send a Private Message with your:

*Full name

*Phone number

*Email address

*Order number

To the right of my signature, click the blue button to send the Private Message so your personal information remains safe from the public view.

Best,

[Rutvikmalani]

Sent you a DM with order details few minutes ago.

[Andy-BBY Social Media Specialist · Accepted solution]

Your Private Message has been received. Keep an eye there for a follow up.

Best,