BestBuy.com

[miss0032]

Hi! I received a damaged mini fridge and called to return it 16 days after purchase (I didn’t know the return time was 30 days and I have 3 kids under 5 without childcare so it took a few days to contact customer service). The person I spoke to said a label was being generated and ups would call me to schedule a pickup. Yesterday I called bc I hadn’t received or heard anything and the customer service person said it’s impossible to return it online. Please help me - it is extremely hard for me to go into a store for a return because of my kids and covid and I shouldn’t be penalized for receiving a damaged unit. I would be ok with a gift card if that’s the only option but I need a resolution and this fridge to be gone. I can donate it to a shelter if I get a gift card, too. This experience makes me question Best Buy’s customer service because the tv I bought on the same order was missing a remote and I had to wait a week to get the remote.....

Order # {removed per forum guidelines}

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, miss0032,

Welcome back to our forums, albeit under such unfortunate circumstances.  I’m sorry to hear there seems to be an issue with the mini fridge you’ve received from us, but I’ll be happy to take a closer look into your previous request for a return label, and see what might be causing its delay.

As you can see, we’ve removed your order number from the public view of your post to protect your private information.  I’d like to continue this trend by collecting a few pieces of additional information from you via private message, which I’ll be sending you shortly.  To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.

Speak to you shortly,