04-13-2019 03:12 PM
Welcome to the Best Buy forums, ricks69,
I could understand why you're reaching out to us on the community for assistance and I'm looking forward to working with you soon!
That said, I'll need you to click the blue button in my signature line to send me your private message that contains your full name, phone number, email address, and the claim ID number that you've been provided. I'm hoping to hear back from you soon so that we can get started!