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New Member
Posts: 1
Registered: ‎03-06-2019

credit card charge without purchase, can't reach support

Hi!

 

Yesterday my credit card was charged by Best Buy, but I didn't purchase anything. I also don't have any subscriptions

,

Contacting support from Germany, where I am located is, however, quite hard.

 

  • there is no support email
  • the chat seems to be offline
  • all the chat links from the forums don't work
  • colling a toll free number from abroad also doesn't work

Could someone please point out a way for me to contact support?

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Posts: 317
Topics: 26
Kudos: 50
Solutions: 15
Registered: ‎07-23-2018

Re: credit card charge without purchase, can't reach support

Hello, mattti,

 

Welcome to the community, and we appreciate your patience as we got to your post. I am sorry to hear you’ve had a hard time getting in touch with us for support, but happy to see you’ve found the Best Buy Forums. I can certainly understand that an unexpected charge to your account would be alarming, and if you do not have any subscriptions or auto-enroll options set up, we would want to look further into this transaction.

 

At your convenience, please send us a private message by selecting the blue box next to my name. We would need to verify your full name, email address, and telephone number. If you have an order number to provide for the transaction you mentioned, please include that as well. Anyone on our team will be happy to help.

 

Sarah|Social Media Specialist | Best Buy® Corporate
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