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Posts: 1
Registered: ‎08-21-2019

couldn't verify your info

[ Edited ]



I'm trying to buy a laptop ,and the address that I used is my university's address for shipping.I'm using the given billing address 10780 Kempwood Dr. Houston, TX 77043.But message told me that 'we can't verify your info,so we canceled order'.I don't why order canceled.


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Please help me.

Posts: 7,184
Topics: 116
Kudos: 397
Solutions: 395
Registered: ‎12-23-2016

Re: couldn't verify your info

Hi, WeiShen,

Thanks for joining us at the Best Buy Community forums. Having a good computer for college is super important. I'd like to look into your order to see if I can offer any advice for getting it to go through.

Please send me a private message through the link in my signature below this post. If you include your name, email address, and phone number, that should let me review that order.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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