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Posts: 1
Registered: ‎06-01-2019

constant order delays

i came into some last minute graduation money and decided to order some airpods. i thought it would work out perfectly, because it showed it would be delivered by friday and i’d be home to receive it. the day the shipping label was created, approximately 45 minutes after i received an email saying the label was created, i received another email saying there’s been a delay and it won’t be delivered until monday. i leave for my graduation trip tuesday, so monday is cutting it close. then this morning, another email comes through. it’s delayed until tuesday. i will be away for two weeks and have no family near me to get it from my mailbox. i don’t want almost $200 dollars of electronics sitting in my box for that long. if i had known that best buy uses fedex, i would’ve never ordered. fedex is a horrible shipping company and i can’t believe best buy trusts them to ship such expensive goods. my order will most definitely be placed at the edge of my garage, even though i own a very large mailbox. i honesty don’t know what to do. 

Posts: 4,908
Topics: 147
Kudos: 371
Solutions: 225
Registered: ‎08-21-2017

Re: constant order delays

Hello, colormenayy,


Thank you for taking the time to join our community forums and writing to us about your order. Congratulations on your graduation! I can certainly understand wanting to get these AirPods before you leave town. While we are typically unable to modify an order once it has shipped I would be happy to see what options we have available to further assist you. I'll need a bit more information so I can explore our different options. Can you please send me a private message with your:


Full name

Email address

Phone number

Order number


To send a private message please click the button at the bottom of my post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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