03-22-2019 02:31 PM
Sinca few days ago, I cannot login at best buy website with using Chrome website.
Other web browser like explorer, Safari, firefox, I can login at bestbuy.com.
But only chrome browser is not working. so I deleted chrome browser from my laptop and reinstall and retry to login but it is not failed.
Even I am trying to login with my friend's laptop today. I cannot login at his chrome browser too.
what happened for me?
Best Buy shows me this message until now. "Sorry a problem occured during sign in, please try again"
how can I do? I several times called to best buy. but finally, Geek squad agent said me "you might pay for remote service". So I gave up to get the service.
please help me.
why I should I pay? this is not my laptop's problem. I want to hear good way for solution.
03-22-2019 02:48 PM
Thank you for joining our community forums and letting us know about your issues logging in. It certainly sounds strange that one of your browsers isn't working but the rest are. I would be happy to help you look in to this. Do you use a VPN when visiting our website? I understand that you have deleted Chrome, did you ensure that the cache and cookie files were removed as well? I look forward to hearing back from you.
03-27-2019 04:24 AM
YES! I did it. I remove cache all things.
i found one thing.
when I try to login with secret mode, it is working.
but at normal mode, login is failed.
how can I do?
03-27-2019 11:09 AM
Thank you for the reply. While I am not sure why the normal mode won't work on your device, I am glad to hear that you were able to get this to work in the other mode and that it works in your other browsers. I would recommend continuing to use those at this point. Let us know if you have any other questions!