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New Member
Posts: 4
Registered: ‎03-22-2019

cannot login at only Chrome browser.

Sinca few days ago, I cannot login at best buy website with using Chrome website. 

 

Other web browser like explorer, Safari, firefox, I can login at bestbuy.com. 

 

But only chrome browser is not working. so I deleted chrome browser from my laptop and reinstall and retry to login but it is not failed. 

 

Even I am trying to login with my friend's laptop today. I cannot login at his chrome browser too. 

 

what happened for me?

 

Best Buy shows me this message until now. "Sorry a problem occured during sign in, please try again"

 

how can I do? I several times called to best buy. but finally, Geek squad agent said me "you might pay for remote service". So I gave up to get the service. 

 

please help me. 

 

why I should I pay? this is not my laptop's problem. I want to hear good way for solution. 

 

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Posts: 2,748
Topics: 31
Kudos: 228
Solutions: 154
Registered: ‎08-21-2017

Re: cannot login at only Chrome browser.

Hello HyoHan,

 

Thank you for joining our community forums and letting us know about your issues logging in. It certainly sounds strange that one of your browsers isn't working but the rest are. I would be happy to help you look in to this. Do you use a VPN when visiting our website? I understand that you have deleted Chrome, did you ensure that the cache and cookie files were removed as well? I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-22-2019

Re: cannot login at only Chrome browser.

YES! I did it. I remove cache all things. 

i found one thing. 

when I try to login with secret mode, it is working. 
but at normal mode, login is failed. 

 

how can I do?

New Member
Posts: 4
Registered: ‎03-22-2019

Re: cannot login at only Chrome browser.

I did what you said...No VPN, No cache, cookies in my chrome. 

Posts: 66
Topics: 0
Kudos: 48
Blog Posts: 5
Solutions: 5
Registered: ‎04-18-2017

Re: cannot login at only Chrome browser.

Hi HyoHan!

 

Thank you for the reply. While I am not sure why the normal mode won't work on your device, I am glad to hear that you were able to get this to work in the other mode and that it works in your other browsers. I would recommend continuing to use those at this point. Let us know if you have any other questions!

Alison|Social Media Specialist | Best Buy® Corporate
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Posts: 2,101
Topics: 37
Kudos: 353
Blog Posts: 16
Solutions: 123
Registered: ‎08-08-2017

Re: cannot login at only Chrome browser.