12-07-2021 04:06 PM
Good afternoon, jihnyang,
Thank you for visiting our community forums. As a My Best Buy member, I check on quite a few different aspects of my account online and can understand wanting to make sure you can log in. I appreciate you taking the time to write to us and would be more than happy to take a look into this to see what options I have to assist you.
Are you receiving an error message when trying to log in? Any additional information about what is going on would be much appreciated. We have some troubleshooting steps we recommend here, have you been able to give these a try? It also sounds like you may be having some problems with the Best Buy app on your mobile device, is that correct? What type of device are you using?
I look forward to hearing back from you so I can can look further into this for you.
12-07-2021 05:34 PM
Hi there, jihnyang,
Thank you for following up with me. I'd like to take a closer look at your My Best Buy account so I can better determine what options I have to assist you.
I will need a bit more information in order to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to your response.