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New Member
Posts: 2
Registered: ‎12-27-2019

cannot create best buy account

Hi I have tried to activate account for days without success. I have cleared cache, tried different browsers, tried different internet providers even 2 different countries. Please help.

New Member
Posts: 2
Registered: ‎12-27-2019

Re: cannot create best buy account

tried reset password but no account linked to my email address
Posts: 2,198
Topics: 91
Kudos: 253
Solutions: 106
Registered: ‎10-19-2017

Re: cannot create best buy account

Hey there, Cat70,


Welcome to our community! I can imagine it would be quite frustrating if you’re running into difficulties creating a and/or My Best Buy Account. Creating your own account should be easy and is meant to simplify your shopping experience while enjoying My Best Buy rewards. If you still haven’t been successful creating your account, I’d be happy to do what I can to help.


Generally speaking, you should be able to create your account from our website by following these directions:

  1. Go to
  2. Click “Account” toward the top right-hand side of the screen
  3. Click “Create Account” link
  4. Fill in your information. This includes you name, email address, desired password, phone number, and My Best Buy member ID (if applicable).
    • If you joined the My Best Buy program in store or have a My Best Buy credit card, you should already have a member ID
  5. Click “Create Account” button
    • Your page should refresh and show the account homepage with Available Points and Certificates and no further action is required.                                
    • If you already opened an account with the same information, an error message should appear.


If you’re still running into issues creating your account, please let me know and I would be happy to take a closer look. To get started, I’ll need your full name, phone number, and email address.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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