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Posts: 2
Registered: ‎03-03-2019

cancelled order

need help in clarify what the reason of cancelling my orders
i received emails, that my information unable to verify, but i used same debit card and billing/shipping adress for earlier purchases
where is the trouble?
Posts: 432
Topics: 34
Kudos: 102
Solutions: 29
Registered: ‎10-03-2017

Re: cancelled order

Hi there kostiantyn,


Welcome back to the Best Buy Forums! 


There's nothing more disappointing than having an order cancelled and not knowing why, and I'd be more than happy to see how I can help here! 


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your cancelled order number

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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