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Posts: 1
Registered: ‎08-21-2019

cancelled order - cant verify information?

I have been trying to place orders all night! The shipping info and the billing address is correct. And I even tried two different cards. What is happening? Why is bestbuy refusing a perfectly good customer?
Posts: 4,908
Topics: 147
Kudos: 371
Solutions: 225
Registered: ‎08-21-2017

Re: cancelled order - cant verify information?

Good afternoon, rumbleiv,


Thank you for stopping by our community forums and writing to us about these orders. I can imagine how frustrating it would be to find all your orders cancelled without being able to figure out why. I would be glad to take a look at this to see if how we can best assist you. I will need a few more details so I can continue to look in to this. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Cancelled order numbers


You can send me a private message by clicking the button at the bottom of my post across from my name. I look forward to hearing back from you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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