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New Member
Posts: 4
Registered: ‎10-05-2020

can not ship to this address

Hello,

 

I have been trying to purchase a rtx3080 from your site since the launch on the 17th. I have had several different brands in the cart ready to check out but always get stuck on can not ship to this address. This is extremely frustrating considering how hard these cards are to get already. Can someone please advise on how to fix this. 

 

On a side note i have put other things in my cart to see if they can ship and seem to have no issues. Only with the RTX3080 series and all brands so far that i have tried. 

Highlighted
Valued Contributor
Posts: 1,874
Registered: ‎02-07-2011

Re: can not ship to this address

Is the address a p.o. box, International, or a freight forwarder?
Highlighted
New Member
Posts: 4
Registered: ‎10-05-2020

Re: can not ship to this address

no its a physical address

Highlighted
New Member
Posts: 4
Registered: ‎10-05-2020

Re: can not ship to this address

Can someone from best buy please respond why this is happening?

Highlighted
Best Buy Employee
Posts: 2,048
Registered: ‎01-09-2015

Re: can not ship to this address

Don’t post the actual address, but is this physical address for a residence or business? Have you successfully ordered from Best Buy and had it delivered there before? Have you validated the address against an address validation tool to ensure it is entered according to standards? Are you aware of any reseller activity or fraudulent shipments delivered to that address? This is a few examples of things that would initiate an auto-cancellation but is by no means an exhaustive list.

Based on the original post date of Oct. 5th, you likely will not get an official reply for a few more days as the moderators are busily helping the customers ahead of you. They can most likely give you specifics, while anything else would be speculation.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Highlighted
New Member
Posts: 4
Registered: ‎10-05-2020

Re: can not ship to this address

The address is a physical address and I normally do in store pick up.
I updated my address again just incase but it did not change when i updated it.
I do live in an apartment though. I would not think that would be an issue as i get deliveries all the time.
There have not been any fraudulent shipments that i am aware of.
Highlighted
Emerging Expert
Posts: 7,487
Registered: ‎02-25-2013

Re: can not ship to this address

I was going to ask if your trying to ship to an apartment.

 

The RTX is probably considered a high risk item and is more restricted.  I don't think you can the PS5 shipped to an apartment either.

 

Or it may automatically require a signature to receive.

 

Store pickup may be the option for you.

 

Personally based on some history with previous new series releases I would hold on on buying  a 3000 series GPU.  

 

It seems there are always some minor issues that need to be ironed out.

 



I am not an employee of Best Buy. All opinions and comments are my own

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.