BestBuy.com

[dannyngxp]

can someone help me?

[dannyngxp]

Hi Danny,

Thank you for choosing Best Buy.

This is in response to your request for a refund or a reship of your WD My Book Duo 16TB 2Bay External USB TypeC Storage Black purchase.

I am please to assist you with this, I double check with the item and its available for replacement, estimated arrival date of the item is on 3/31/2020.  is it okey with you if we process a replacement. You may reply to this email, so that we can move forward to your request.

We appreciate your business. For any other concern, you may visit our Help Center at www.bestbuy.com.

Sincerely,

Leny

Best Buy Customer Care

can anyone help me get get the replacement ship out

[dannyngxp]

anyone can help me with the replacement shipment?

[dannyngxp]

{removed per forum guidelines} Can anyone send me a replacement

[SeanM-BBY Social Media Specialist]

Good morning, Danny,

Welcome to our forums!  From the looks of your second post, it appears your recent WD My Book Duo order didn’t arrive to you as expected, and I’m sorry to hear this is the case.

It looks like they’ve offered to reship your order to you, and asked you to reply to that email confirming you’re still in need of a reshipment.  Have you had a chance to reply to that email, and if so, were they able to offer you the assistance you’re looking for?

Hope to hear from you soon,