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Posts: 1
Registered: ‎04-30-2020

birthday discount swindle

I placed an order today using my birthday discount. The item was eligible, and the discount showed up in the cart, but when I processed it through my Paypal account it disappeared. I chatted with "Martin" online, who was not helpful. He told me Paypal couldn't be used with the birthday discount, but when I asked him where it stated that, he could not find that information anywhere on the website or in the birthday discount's fine print. He couldn't rectify the situation by giving me the discount nor could he cancel the order. BUT he assured me I could cancel the order and still use the 10% discount with another avenue of payment. Turns out he was WRONG on both counts. First, by the time I got off the chat with him, I was no longer able to cancel the order. Second, when I did attempt to use the birthday discount on another order, it wouldn't work because in my account the birthday off is classified as "Redeemed". And to add insult to injury, the item is being shipped to my billing address and not the shipping address that was provided. I am beyond fustrated and annoyed with BestBuy's customer and online system. BB has gone the way of Radio Shack, looks like I will be relying on Target and Walmart from now on.
Posts: 4,047
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Registered: ‎11-29-2016

Re: birthday discount swindle

Good afternoon, Tauking,


Welcome to our forums, albeit under such unfortunate circumstances.  I apologize for the delay in our response to your post, as we’ve been experiencing a bit of a backlog on our Support Forums over the past few days, and it’s taking us a bit longer to reply to our customers than we’d typically expect.


A birthday discount towards your purchase with us is a great perk, and once I can completely understand wanting to take advantage of.  I’m sorry to hear your experience with our chat support team didn’t end in the resolution you were hoping for, but I’ll be happy to look into this matter further, and offer any additional assistance I can.


I see you’ve sent a few colleagues of mine a private message regarding this order, and I’ll be replying to your message shortly.  In order for you to read my response, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this envelope is visible to you.


Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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