04-30-2020 11:53 PM
05-12-2020 01:39 PM
Good afternoon, Tauking,
Welcome to our forums, albeit under such unfortunate circumstances. I apologize for the delay in our response to your post, as we’ve been experiencing a bit of a backlog on our Support Forums over the past few days, and it’s taking us a bit longer to reply to our customers than we’d typically expect.
A birthday discount towards your purchase with us is a great perk, and once I can completely understand wanting to take advantage of. I’m sorry to hear your experience with our chat support team didn’t end in the resolution you were hoping for, but I’ll be happy to look into this matter further, and offer any additional assistance I can.
I see you’ve sent a few colleagues of mine a private message regarding this order, and I’ll be replying to your message shortly. In order for you to read my response, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this envelope is visible to you.
Speak to you shortly,