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Posts: 1
Registered: ‎08-07-2020

best buy refuse to fulfill my recent order: {removed per forum guidelines}

[ Edited ]

Hi best buy rep. 

I have an issue with this order. Best buy doesn't fulfill my $100 itune gift card purchase with the $15 besy buy gift card promotion. call 3 times, online chat 3 times but still can't resolved. 

Also, since it is a digital gift card purchase, rep refused to my return request. 

Am I just having a bad luck? 

not filfull the order and refuse to return? 

Posts: 6,667
Topics: 227
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Solutions: 339
Registered: ‎08-21-2017

Re: best buy refuse to fulfill my recent order: {removed per forum guidelines}

Hello, b91203014,

 

Thank you for taking the time to visit our community forums. I'm a big fan of having a gift card and would be happy to see how I may be able to assist you.

 

I'm a bit confused by your message, can you please clarify what was not fulfilled with this order? As you mentioned, we can't process a return for digital items including gift cards.

 

I'd also like to take a closer look at this order and will need some more details to do so. Can you please send me a private message with your:

 

Full name
Email address

Phone number

 

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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