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Posts: 1
Registered: ‎07-08-2019

best buy online account was hacked, 7/5/19

my best buy online account was hacked and a fraudulent order placed. on 7/5/19. when I called Best Buy they said they could not cancel the order because it was being prepared. This was a $423 charge that was not authorized! and I am on vacation and was depending on this money in my account. Somebody do something about this please.

Posts: 1,037
Topics: 56
Kudos: 263
Solutions: 62
Registered: ‎11-30-2015

Re: best buy online account was hacked, 7/5/19

Hi, sldjohnson70,


Thanks for joining our forums, and for making your first post with us.


I hope you are having a fantastic vacation (outside of this unexpected charge that you did not authorize)! I would be happy to take a look at the order and inform you of any next steps that might be available. To get in touch, please send me a Private Message with the following information:

  • Full name
  • Email address
  • Phone number
  • Order number

You can find a link to send a Private Message in my signature.



Fey|Social Media Specialist | Best Buy® Corporate
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